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Executive presentations and public speaking

Tuesday 14th/Wednesday 15th February 2012 or
Tuesday 10th/Wednesday 11th July 2012
Malvern - Abbey Hotel
Abbey Road, Great Malvern, Worcestershire, WR14 3ET
Managing for better performance
2 day course 9.30 am to 4 pm. Course fee £395 plus VAT.
All fees must be received before attendance.

A practical two day session aimed at helping managers to improve the performance of their team.
 
This course is also available on an in-house basis completely tailored to your organisation's requirements. Please contact for prices.
 
In challenging times performance from your staff is even more important than ever. Yet it is one of the most difficult things that a manager needs to do.
Our highly interactive sessions focus upon common every day issues faced by managers. As well as a stream of interactive activities, the sessions use our highly regarded ‘Forum Theatre’ which means that actors are employed to role play so that you don’t have to! No PowerPoint, and no long boring lectures; just issues that are relevant, and no role play, unless you want to! The days are injected throughout with live comedy and drama demonstrating relevant techniques, and a chance to discuss options for handling work based issues.
 
Objectives
At the end of the first two days the participants will be able to:

• Identify the key skills and qualities needed for an effective supervisor/ team leader/ manager
• Motivate their staff in a variety of ways
• Identify where performance in team members needs developing
• Identify common supervisory management problems/situations and be able to identify options for managing them
• Highlight the common causes of underperformance
• Give feedback to team members in a constructive and motivating manner
• Choose and use a variety of tools and techniques to  improve performance
• Set SMART targets for teams and individuals
• Distinguish between assertive, passive, and aggressive behaviour
• Reflect upon and  use ‘core’ interpersonal skills more effectively
• Monitor absence and carry out an effective return to work interview
• Identify opportunities to coach their staff and use effective coaching methods (such as active listening, questioning techniques, body language, and voice tone)
• Boost their own self confidence and self esteem and that of their staff
• Use a ‘Learning Conversation’ to improve performance
• Disarm anger if things get heated
• Increase their own personal effectiveness using a variety of influencing techniques
• Make every contact with their staff a ‘quality’ one which enhances relationships and improves the working climate
• Construct their own improvement plan for future review

“Great fun, knowledgeable trainers, very informative, given me lots of tools to improve in my work” Cindy Watts, Scheme Manager, Rooftop Housing

“Excellent, thought provoking, interesting and informative”Margaret Wells, CJU Administrator, Wiltshire Police

“The interaction with the actors and their role play was excellent” Sallyann Mason, Senior Customer Advisor, Nexus Housing

“Excellent Style- so nice not to be made to do role play” Arthur Broadhurst, Charge Hand,  Harper Adams University College

“Training was informative, inspirational, and fun” Carolyn Hinton, Scheme Manager, G3ii at Rooftop