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customised courses 3

more customised courses click here
customer care, presentation skills, diversity,
training the trainers, handling conflict with the public, team leader & management skills, meetings skills

Modern business writing
Aimed at anyone who wishes to improve the effectiveness of their business writing with particular emphasis on letters, memos, e-mails and short reports. Let's admit it; we all fall into bad habits and get sloppy sometimes with our written communication and we can't always rely on Microsoft Word! This course will help you to ensure a high quality of written business correspondence and learn the best of modern English practice.

A suggested outline

  • Examining writers’ objectives and readers’ needs
  • Gathering, planning and structuring
  • Using effective layouts
  • Strengthening writing style
  • Checking grammar and punctuation
  • Providing the quick but effective read

Just a few of our clients in this subject
·Karndean Ltd
Malvern Hills District Council
Worcester Community Housing
Herefordshire Housing

Handling the media
Aimed at all those whose working lives bring them into contact with the media. Councillors, executives of public bodies or private business all have to handle the media as part of their jobs. This course will give you the tools for effective media communication.

A suggested outline

  • What is the media?
  • Why might the media want you? Why might you want the media?
  • An interview? Yes or no?
  • How to handle interviews
  • Newspaper, radio and television interviews
  • Handling a crisis
  • Writing a press statement
  • Working with journalists

Just a few of our clients in this subject
· Rugby Borough Council
· Malvern Hills District Council

 

“I have never enjoyed myself so much or laughed so much at a training session”

Rita Summerfield
Bedminster Library
Customer Excellence Course
September 2005

Slice through those sickies!
(Managing Absenteeism)
If absenteeism is a concern for your organisation there are many ways in which we can help you. One of these ways is to give first line managers the skills to tackle the much dreaded `return to work` interview which has had proven results as a method of `managing` absenteeism. The two extremes are that the interview can be ignored or carried out so poorly that the next thing is more prolonged sick leave and even a case for harassment!

A suggested outline

  • Identify your major concerns regarding tackling absenteeism
  • Manage these concerns more effectively
  • Gain rapport and work towards getting the `right` climate in order to carry out return to work interviews
  • Plan and prepare yourself practically and psychologically for maximum success
  • Identify some optional strategies for gaining agreement and commitment
  • Highlight where being assertive is the correct strategy
  • Build up your own confidence when tackling awkward/delicate situations
  • Handle disagreement, conflict and emotion professionally, assertively and with sensitivity
  • Ensure that your proposed course of action conforms with your organisation's policies and procedures
  • Deal with those difficult interviews in a manner which leaves the staff member feeling valued

Just a few of our clients in this subject
· Gloucester City council
· East Midlands Borough Council